Returns Policy

 

If you are not 100% happy with any full priced Quib & Co item you may return it within 14 days of receiving it. We do not offer refunds for change of mind –  we offer a store credit.

 

Please read, complete and return the following form for all returns: Quib & Co Returns Procedure Form

We will process your return within 5 business days of receiving your item. Once your return has been processed you will receive an email from the Quib & Co HQ Department with your store credit along with instructions on how to use it. Store credits are valid for 6 months. If you have not received your email, please check your junk mail as it may have gone into there.

 

Exchanging for a different style:

We are unable to hold any items for exchange. Once your return has been processed and your store credit issued via email you may use this store credit to purchase a new product.

Exchanging for a different size:

We only accept exchanging for a different size on full price items with all tags attached. The shipping fee will at the customers cost.

Terms of Returning an item:

All items must be in their original, unworn, unwashed condition. All tags and incidentals (ie spare buttons) must be attached. Please take care when trying on the item, as we are not able to accept returns with makeup stains. If we deem the item not to be in perfect condition for resale the item will be returned to the customer. If you purchase an item and choose to return it and that item has gone on sale in the mean time you will be offered the sale price as a store credit!

Sale items:

Sale items are priced to clear so please choose carefully as we do not accept returns for exchange on sale items. If you require the same item in a different size please email admin@quibandco.com.au with your order number and request and we will do our best to accommodate you. This also includes Combo items.

Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.

Faulty items:

We do our best to thoroughly inspect all garments prior to shipping and in some cases a style may have missed. In the rare event that a product is faulty please contact us ASAP at admin@quibandco.com.au  We will cover all postage costs to replace it with an identical item whenever possible. If you do not want the replacement item this is considered to be a change of mind and a store credit will be issued.

 

PRE ORDERS:

Items on PRE ORDER and are NOT currently in stock!!

Arriving approximately the week given in the title description of the item.

This is an approximate date ONLY not guaranteed and item may arrive early or late.

You will receive email confirmation when the item is shipped

All items ordered together will be held and shipped together when the pre order item arrives

If you require seperate shipment you must place seperate orders

Pre orders are NOT able to be cancelled before delivery, though you may exchange after delivery.

ALL pre orders are final and items cannot be added to order.

Shipping

 

To return your product, you should mail your product to: 706 Phillips Flat Road, Cathcart, Vic, 3377

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.